Blog
Chapter 1 · July 21, 2026
Intelligence, Ambiguity, Responsibility
What is intelligent about AI? Does it learn? Does it form judgments or opinions? Or is it, at its core, a probability-based word generation machine giving us the most likely output? What is more important: How about responsibility and accountability? So what activities do we want to entrust to it, and with what kind of supervision, which guardrails and human responsibility?
Chapter 2 · July 23, 2026
IT Strategy and Governance - The Case of Transformation Projects
Many assumptions underlying corporate and IT strategy are implicit. How can AI help at this level? What risk to the stakeholder negotiation process arises, when AI is used as an echo chamber?
Chapter 3 · July 28, 2026
The Tactical Layer - In Projects and Change Requests
On the tactical level, a lot of effort is spent. AI can help process the large amounts of information available here. Governance becomes more important as AI drives down the cost of delivery, and pressure to develop new features increases.
Chapter 4 · August 6, 2026
Delivery and Nearshoring
The AI-supported delivery layer of software is accelerating quickly. MCP servers are important for SAP development. AI improves nearshore delivery by improving the quality of information, translation, documentation, and meeting summaries.
Chapter 5 · August 11, 2026
AI in SAP Monitoring and Event Management
AI has a lot of potential to support SAP Monitoring and Event Management. The main focus is augmenting the skills of the support experts through log and system analysis and the summarization of distributed information.
Chapter 6 · August 13, 2026
AI in SAP Incident Management
AI has a lot of potential to support the incident management process. It can analyse many different data points and past incidents to point the support consultant in the probable direction. AI should not be allowed to independently make system changes.
Chapter 7 · August 18, 2026
AI in SAP Retail Processes: Why Retail Is Different
SAP Retail processes are often highly automated. For what reasons do activities remain manual? Should some of these become automated in an AI world, and which ones?
Chapter 8 · August 20, 2026
AI in SAP Retail Processes: Should AI Decide the Exceptions?
AI augmentation of employees will become standard. Which criteria should be used to determine which additional processes should be automated? And which criteria should decide if AI should be used?